Terms and Conditions of Service

In using our services you are deemed to have read and agreed to the following terms and conditions.

The following terminology applies to these Terms and Conditions: ‘Customer’, ‘You’ and ‘Your’ refers to you, the person using our services and accepting the Company’s terms and conditions. ‘The Company’, ‘Ourselves’, ‘We’ and ‘Us’ refers to our Company. ‘Party’, ‘Parties’, or ‘Us’, refers to both the Client and ourselves, or either the Client or ourselves.

Payment Terms

All prices are fixed.

Unless agreed otherwise in advance, payment is due immediately on completion of any works, minus any deposit paid.

Payment can be made via cash, cheque, BACS transfer or by card.

Deposit Policy

Upon acceptance of a quotation where the total cost is greater than £400, a deposit payment is required to secure the booking.  

For any works which include supply of parts (repairs and installations), the Customer will be required to pay a deposit. The deposit sum will amount to either half of the job total, or the parts total, whichever is greater.

Deposits are non-refundable and payable on booking in the work.

Cancellation Policy

The Company requires the customer to give at least 48 hours notice of cancellation before the agreed job start time.

In the event of the Customer missing this cancellation deadline, a cancellation fee of 25% of the quoted amount will be due immediately.

However, if we arrive to the property and are asked not to carry out the quoted work for any reason or we are unable to gain access, if pre-agreed (such as an unlocked gate), the full quoted amount will be immediately due.

Parts Policy

All parts relating to any work we have completed for the Customer remain the property of The Company until the Customer settles the full invoice total for the work.

Our Service

1. Residential Clients

By using our service you agree to pay the full quoted amount on completion of the works. All of our prices are fixed, however if the Customer provides improper details and information then the Company has the right to amend any previous evaluations and may increase the price originally quoted for.

In the event that one of our technicians discovers an issue during the works which will require significantly increased labour time and/or different parts/materials than that originally quoted, a re-quotation will be provided to the Customer.

2. Commercial Clients

By using our service you agree to pay the full quoted amount on completion of the works. If the Customer provides improper details and information then the Company has the right to amend any previous evaluations and may increase the price originally quoted for.

On large scale commercial work which requires different stages to complete, invoices will be sent to the Customer at the completion of each stage. These payment terms will be agreed with the Customer before the start job date.

In the event that one of our technicians discovers an issue during the works which will require significantly increased labour time and/or different parts/materials than that originally quoted, a re-quotation will be provided to the Customer.

Access to Property

The Customer agrees to allow our technicians access to the property during the allotted job time. If the Customer is not going to be present at the property during this time then necessary arrangements should be made to ensure our technicians still have access and these should be detailed to us at the time of booking.

If water is required for the maintenance work this will be sourced from the Customer’s water supply. The volume of water needed is a reflection of the type of job the technicians are undertaking. Some jobs will be more challenging than others, which means a larger amount of water will be needed to ensure the highest quality of workmanship.

Appointment Times

The Company will provide the Customer with an estimated one hour time slot in which our technicians will arrive at the property. While the Company strives to keep to these allotted appointment times, factors beyond our control such as heavy traffic or road works may result in our technicians arriving later than their estimated arrival time.

All works are subject to weather conditions and in the event of frost or heavy rain, the Company reserves the right to re-schedule the job to another date as agreed with the Customer.

The Company will endeavour to assign two technicians to attend each maintenance job. There are some very rare occasions where this may not be the case due to circumstances beyond our control, such as a team member being taken ill, with no other available staff member to replace them. If this causes the job to run beyond the time allocated for the work, your invoice value will not be increased.

Reports and Job Imagery

Our technicians will endeavour to take before and after imagery of all relevant areas pertaining to the work being carried out. On rare occasions access, weather conditions, technical issues and other circumstances beyond our control may prohibit this.

Any report provided (including all imagery and attachments) has been prepared for the exclusive use and benefit of the addressee(s). The information contained within is purely advisory, therefore, the Company and it’s employees do not accept any liability if this report is used for an alternative purpose from which it is intended. Unless we provide express prior written consent, no part of this report should be reproduced, distributed or communicated to any third party.

The Customer agrees that Blue Light Exterior Cleaning is free to use any media, including photos and videos, captured of the work undertaken at the Customer’s address for advertising and training purposes. We will ensure no sensitive information, such as addresses or names, are included in any publicly published content.

Accountability

The Company will not be held accountable if a third party interrupts the completion of the works and/or causes any damage to the areas in which we have worked.

Guarantee Policy

All materials are guaranteed to be as specified.  The Company guarantees that all materials used to carry out the work requested are new, unless stated otherwise, and that all work is of a high standard.

The Company provides specific guarantees for gutter clearance, gutter repair and gutter installation work. These guarantees extend to cover normal weather conditions only and do not cover damage caused by nature, violent storm events, torrential rain storms or any other weather occurrence that causes excessive amounts of rain.  It does not cover damage to any area of guttering, fascia or soffit caused by wind.  It does not cover damage caused by vandalism, modifications carried out by other contractors to the guttering, or any other circumstances beyond our control.

To make use of the following guarantees, we require that the Customer provides proof of our previous work, such as a receipt.

1. Gutter Clearance Guarantee

The Company provides a 3 month guarantee on any gutter clearance work carried out. If the Customer notices and can prove there are any blockages in their guttering after the work has been completed, we will return to clear the blockage free of charge.

These terms only apply to sections of your guttering that we have been previously paid to clear; the guarantee does not extend to any additional sections of your guttering system.

Gutter clearance is by high reach vacuum and does not include the removal or replacement of any leaf guards, hedgehogs or other device.

Gutter clearance is restricted to just the gutters and does not include the removal, repair or replacement of any part of the gutter or downpipes.

Gutter clearance: we require access to a 13 amp electrical supply to operate our equipment.

Please note, where unshrouded mains power cables are attached to the roofline of the property, our staff will not attempt to clear guttering which is too close to the power line. Should you wish to have power lines shrouded before our arrival, you can arrange this with UK Power Networks directly.

We will leave written details of the next scheduled job prior to leaving your premises.

1.1 Gutter Repairs Guarantee

The Company provides a six month parts and workmanship guarantee on gutter repairs which have required new parts to be installed. If it is determined by us that the repair is ineffectual, we will return to correct any faults in the repair free of charge. If the problems are due to connecting parts not covered by the initial repair, we reserve the right to levy a charge for additional remedial work that corresponds to the cost of any additional parts and the labour to fit them.

Sealant repairs, and any other patch repair, which are designed to provide only a short term or temporary solution, are not covered by this guarantee.

On industrial and commercial box gutters, repairs attempted to guttering where the roof overhang leaves us with insufficient access to perform an effective repair are not covered by a guarantee. They will be carried out to our best efforts given the restrictions the poor access gives us to utilizing our repair products and techniques.

Access Equipment – If required, we would return to inspect and/or rectify areas/parts fitted by Blue Light Exterior Cleaning, as per our guarantee. However, if a guaranteed section of work requires attention in the future, the cost of providing the access equipment (scaffolding or MEWP) is not covered by this guarantee and would be at the responsibility of the customer to supply and cover such costs.

1.2. Gutter Installations Guarantee

The Company provides a 3 year guarantee on gutter installations relating to any new fitted parts and workmanship. This includes the installation of whole new guttering systems and/or the installation of new fascias and/or soffits.

We guarantee a professional standard of workmanship on all installations carried out. However if it is deemed by us that the installation is not functioning correctly, and that this directly relates to either a problem with the parts supplies or the initial workmanship, we will return free of charge to re-install or repair any sections of the guttering that were not installed correctly. The guarantee only covers parts fitted by us and will be invalidated if pre-existing parts or fascia/soffits are potentially or partially contributing to any problems that have arisen.

This guarantee does not cover any guttering systems that become faulty due to a lack of regular (annual) clearance and maintenance. The Company provides a clearance and maintenance service which if used annually will ensure your guarantee is valid.  Failure to have your gutters maintained regularly by the Company, will nullify this guarantee.

Access Equipment – If required, we would return to inspect and/or rectify areas/parts fitted by Blue Light Exterior Cleaning as per our guarantee. However if a guaranteed section of work required attention in the future, the cost of providing the access equipment (scaffolding) is not covered by this guarantee and would be at the responsibility of the customer to supply and cover such costs.

2. Patio and Driveway Pressure Washing

All prices are subject to a free site inspection and estimate

All areas to be cleaned must be sound of construction

Any site clearance required prior to works may incur additional charges

Free access to a water supply from client’s property is required

Block paved surfaces may require a return visit as surfaces need to be clean and dry before starting re-sanding

Sealing of surfaces usually require a separate visit

Pressure cleaning will not revive fading of colour due to daylight, age or exposure ultra-violet light

Paint, oil, solvent, chewing gum and cement stains may not be removed in all cases

Black spot lichen will not be removed from pressure alone, the addition of a chemical treatment or the use of a steam machine would be required. Even with the use of chemicals or steam, total black spot removal cannot be guaranteed

Please note that the purpose of the sanding (and sealing) process is not to suppress the re-growth of weeds, it is to hold the blocks in place and stop them from moving. Re-sanding, and sealing, may help suppress weeds but will not stop the re-growth of weeds all together. For weed prone surfaces, regular weedkiller applications would be required. 

Pressure cleaning may loosen or remove unsound, broken, damaged or perished surfaces, pointing, blocks, paving stones and insecure brickwork. In all cases the cost of any reinstatement will be the customer’s responsibility. These works may be carried out by us or the customer’s appointed contractor.

Patio repointing work is quoted at a fixed price for labour with an estimation of the amount of jointing compound required. If during the repointing works, it becomes clear more jointing compound is required to complete the job, the additional cost for materials will be added to the final invoice. No further labour costs will be accrued.

2.1 Window and Conservatory Cleaning

All windows must be closed on washday before cleaning. Any open windows which cannot be closed will not be washed.

You must ensure that all items to be cleaned are structurally sound prior to cleaning.

We reserve the right to make a surcharge in the case of exceptionally dirty windows.

Full access is required on the day of the clean. We are unable to move any obstacles which may inhibit cleaning. Should partial access on the scheduled day reduce the extent of the clean, we reserve the right to charge for 100% of the scheduled clean.

Inside windows: it is your responsibility to ensure that windows are accessible and sills and other surfaces are cleared beforehand.

We will not clean any windows we consider to be inaccessible or unsafe on the day of the clean.

We do not accept liability for any damage howsoever caused during the provision of our services.

Windows cleaned with pure water for the first time may require two or three washes before the full benefit is seen, due to the chemical residue left by traditional cleaning methods, or bleaching of ingrained dirt from frames and other areas.

Gutter clearance: we require access to a 13 amp electrical supply to operate our equipment.

We will leave written details of the next scheduled job prior to leaving your premises.

2.2 Extent of cleaning

External glass surfaces will usually be washed with pure water from water fed poles.

All surfaces washed with pure water will be left to dry naturally.

A window or door is defined as any part which consists of frame, sill, sash and glass, made of wood, aluminium, steel or UVPC.

Paint, varnish, lime scale, mastic, cement mortar, glue, labels, or other building products cannot be removed by pure water alone. This can be arranged, subject to survey and access, at a separate cost.

Sills made of brick, tile, stone or any material other than wood, aluminium, steel or UVPC may damage our brush heads and will not be washed.

Internal glass surfaces will be cleaned using traditional methods.

External window cleaning consists of vertical windows and velux windows only unless specified otherwise.

Internal window or conservatory roof cleaning includes the glass only are priced separately.

Fascia & soffit cleaning includes the gutter face and as far behind the gutter as can be reached with our brushes.

2.3 Postponements

Every effort will be made to clean on the appointed day, although we reserve the right to alter the day without notice.

Postponement of any service will require 48 hours notice from the client before any scheduled date. Notice under 48 hours or on the scheduled day will be charged at 25% of the value of the work due.

As our cleaning processes apply throughout the year, weather conditions will not be accepted as reason from the client to postpone our scheduled service.

In the rare instance of weather conditions where we deem it unsafe or our cleaning processes may be inoperable, we will endeavour to provide you with as much notice as possible and re schedule the wash day.

If you postpone a window clean wash and the period between washes extends to over 8 weeks, your next wash may incur a 1st wash charge.

Repeat services carried out in a period in excess of 8 weeks may be subject to re survey and re quotation on an individual basis.

3. Moss Removal

Blue Light Exterior Cleaning's technicians are trained in safe and proper usage practises regarding moss removal equipment and related chemicals and will take the necessary precautions to ensure risk of damage to the property is minimized. Our technicians will test two small, inconspicuous areas of the roof to assess the ability for the tiles to withstand the required force needed to perform the scrape. Therefore, the Company will not be liable for any damage to the tiles during this process. The Customer understands that any existing damage such as cracked tiles, loose cement or any other flaws in the roof may also be impacted during the scraping process. The Customer assumes all risks and takes responsibility for any damage that occurs as a consequence of the fragility of the roofing materials used. 

SERVICE TERMS & CONDITIONS

APPLICATION AND ENTIRE AGREEMENT

These Terms and Conditions apply to the provision of the services detailed in our quotation (Services) by Carlo Severino 160 Hadleigh Road, Ipswich, Suffolk, IP2 0HH (we or us) to the person buying the services (you).

You are deemed to have accepted these Terms and Conditions when you accept our quotation or from the date of any performance of the Services (whichever happens earlier) and these Terms and Conditions and our quotation (the Contract) are the entire agreement between us.

You acknowledge that you have not relied on any statement, promise or representation made or given by or on our behalf. These Conditions apply to the Contract to the exclusion of any other terms that you try to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

INTERPRETATION

A “business day” means any day other than a Saturday, Sunday or bank holiday in England and Wales.

The headings in these Terms and Conditions are for convenience only and do not affect their interpretation.

Words imparting the singular number shall include the plural and vice-versa.

SERVICES

We warrant that we will use reasonable care and skill in our performance of the Services which will comply with the quotation, including any specification in all material respects. We can make any changes to the Services which are necessary to comply with any applicable law or safety requirement, and we will notify you if this is necessary.

We will use our reasonable endeavours to complete the performance of the Services within the time agreed or as set out in the quotation; however, time shall not be of the essence in the performance of our obligations.

All of these Terms and Conditions apply to the supply of any goods as well as Services unless we specify otherwise.

YOUR OBLIGATIONS

You must obtain any permissions, consents, licences or otherwise that we need and must give us with access to any and all relevant information, materials, properties and any other matters which we need to provide the Services. If you do not comply, we can terminate the Services.

We are not liable for any delay or failure to provide the Services if this is caused by your failure to comply with the provisions of this section (Your obligations).

FEES

The fees (Fees) for the Services are set out in the quotation and are on a time and materials basis.

In addition to the Fees, we can recover from you a) reasonable incidental expenses including, but not limited to, travelling expenses, hotel costs, subsistence and any associated expenses, b) the cost of services provided by third parties and required by us for the performance of the Services, and c) the cost of any materials required for the provision of the Services.

You must pay us for any additional services provided by us that are not specified in the quotation in accordance with our then current, applicable hourly rate in effect at the time of performance or such other rate as may be agreed between us. The provisions of clause 14 also apply to these additional services.

The Fees are exclusive of any applicable VAT and other taxes or levies which are imposed or charged by any competent authority.

CANCELLATION AND AMENDMENT

We can withdraw, cancel or amend a quotation if it has not been accepted by you, or if the Services have not started, within a period of 7 days from the date of the quotation, (unless the quotation has been withdrawn).

Either we or you can cancel an order for any reason prior to your acceptance (or rejection) of the quotation.

If you want to amend any details of the Services you must tell us in writing as soon as possible. We will use reasonable endeavours to make any required changes and additional costs will be included in the Fees and invoiced to you.

If, due to circumstances beyond our control, including those set out in the clause below (Circumstances beyond a party’s control), we have to make any change in the Services or how they are provided, we will notify you immediately. We will use reasonable endeavours to keep any such changes to a minimum.

PAYMENT

We will invoice you for payment of the Fees either:

when we have completed the Services; or

on the invoice dates set out in the quotation.

You must pay the Fees due within 7 days of the date of our invoice or otherwise in accordance with any credit terms agreed between us.

If you do not pay within the period set out above, our procedure is as follows:

we will send you a payment reminder.

if payment is still not made in full within 14 days reserve the right to pass your details on to our legal representative to arrange collection of outstanding fees.

Time for payment shall be of the essence of the Contract.

Without limiting any other right or remedy we have for statutory interest, if you do not pay within the period set out above, we will charge you interest at the rate of 4% per annum above the base lending rate of the Bank of England from time to time on the amount outstanding until payment is received in full.

All payments due under these Terms and Conditions must be made in full without any deduction or withholding except as required by law and neither of us can assert any credit, set-off or counterclaim against the other in order to justify withholding payment of any such amount in whole or in part.

If you do not pay within the period set out above, we can suspend any further provision of the Services and cancel any future services which have been ordered by, or otherwise arranged with, you.

Receipts for payment will be issued by us only at your request.

All payments must be made in British Pounds unless otherwise agreed in writing between us.

SUB-CONTRACTING AND ASSIGNMENT

We can at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of our rights under these Terms and Conditions and can subcontract or delegate in any manner any or all of our obligations to any third party.

You must not, without our prior written consent, assign, transfer, charge, subcontract or deal in any other manner with all or any of your rights or obligations under these Terms and Conditions.

TERMINATION

We can terminate the provision of the Services immediately if you:

commit a material breach of your obligations under these Terms and Conditions; or

fail to make payment any amount due under the Contract on the due date for payment; or

are or become or, in our reasonable opinion, are about to become, the subject of a bankruptcy order or take advantage of any other statutory provision for the relief of insolvent debtor; or

enter into a voluntary arrangement under Part 1 of the Insolvency Act 1986, or any other scheme or arrangement is made with its creditors; or

convene any meeting of your creditors, enter into voluntary or compulsory liquidation, have a receiver, manager, administrator or administrative receiver appointed in respect of your assets or undertakings or any part of them, any documents are filed with the court for the appointment of an administrator in respect of you, notice of intention to appoint an administrator is given by you or any of your directors or by a qualifying floating charge holder (as defined in para. 14 of Schedule B1 of the Insolvency Act 1986), a resolution is passed or petition presented to any court for your winding up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency.

INTELLECTUAL PROPERTY

We reserve all copyright and any other intellectual property rights which may subsist in any goods supplied in connection with the provision of the Services. We reserve the right to take any appropriate action to restrain or prevent the infringement of such intellectual property rights.

LIABILITY AND INDEMNITY

Our liability under these Terms and Conditions, and in breach of statutory duty, and in tort or misrepresentation or otherwise, shall be limited as set out in this clause.

The total amount of our liability is limited to the total amount of Fees payable by you under the Contract.

We are not liable (whether caused by our employees, agents or otherwise) in connection with our provision of the Services or the performance of any of our other obligations under these Terms and Conditions or the quotation for:

any indirect, special or consequential loss, damage, costs, or expenses or;

any loss of profits; loss of anticipated profits; loss of business; loss of data; loss of reputation or goodwill; business interruption; or, other third party claims; or

any failure to perform any of our obligations if such delay or failure is due to any cause beyond our reasonable control; or

any losses caused directly or indirectly by any failure or your breach in relation to your obligations; or

any losses arising directly or indirectly from the choice of Services and how they will meet your requirements or your use of the Services or any goods supplied in connection with the Services.

You must indemnify us against all damages, costs, claims and expenses suffered by us arising from any loss or damage to any equipment (including that belonging to third parties) caused by you or your agents or employees.

Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, or for any fraudulent misrepresentation, or for any other matters for which it would be unlawful to exclude or limit liability.

CIRCUMSTANCES BEYOND A PARTY’S CONTROL

Neither of us is liable for any failure or delay in performing our obligations where such failure or delay results from any cause that is beyond the reasonable control of that party. Such causes include, but are not limited to: power failure, Internet Service Provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the party in question. If the delay continues for a period of 90 days, either of us may terminate or cancel the Services to be carried out under these Terms and Conditions.

COMMUNICATIONS

All notices under these Terms and Conditions must be in writing and signed by, or on behalf of, the party giving notice (or a duly authorised officer of that party).

Notices shall be deemed to have been duly given:

when delivered, if delivered by courier or other messenger (including registered mail) during the normal business hours of the recipient;

when sent, if transmitted by fax or email and a successful transmission report or return receipt is generated;

on the fifth business day following mailing, if mailed by national ordinary mail; or

on the tenth business day following mailing, if mailed by airmail.

All notices under these Terms and Conditions must be addressed to the most recent address, email address or fax number notified to the other party.

NO WAIVER

No delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy nor stop further exercise of any other right, or remedy.

SEVERANCE

If one or more of these Terms and Conditions is found to be unlawful, invalid or otherwise unenforceable, that / those provisions will be deemed severed from the remainder of these Terms and Conditions (which will remain valid and enforceable).

LAW AND JURISDICTION

This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.